| Active FTP | Passive FTP |
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Active will not work as it will connect but not retrieve data. This will connect but not display your files and folders.
The reason is port 20 is blocked which active mode needs.
Passive will work as it transfers data via ports open for this purpose.
We support both standard and Secure connect for FTP
For standard FTP
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Set your FTP app to use FTP
The default FTP server port is used for SSL which is port 21.
For Filezilla just enter the host, user name, password and hit Quickconnect.
For secure FTP
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Set your FTP app to use FTP/SSL Auth SSL also known as explicit or FTPES.
The default FTP server port is used for SSL which is port 21.
Data Channel should be set to unencrypted.
For Ipswitch WS FTP on the site options screen click on Advanced and set the server type to FTP/SSL (AUTH SSL)
In the Host info host name should be the domain name or the server IP address.
In SSL settings check the box Use unencrypted data channel
For Filezillia use FTPES:// in the host box.
Your entry should be as follows: ftpes://your-domain-name
Replace your-domain-name with your domain name.
Use port 21 or leave it blank and click on Quickconnect
